Last updated 1st July 2026
Terms and conditions for buying products and browsing this website.
Welcome to MT ECO SOLUTION PTY LTD ABN 16676721234.
In these terms, we refer to MT ECO SOLUTION PTY LTD as we, us and our.
These terms apply to you when you access or use the Website, browse Products, place an Order or purchase Products from us.
WHAT ARE THESE TERMS ABOUT?
These terms apply when you use our website at mteco.com.au and any other website, online store, sales channel or platform we operate or use to sell Products.
These terms also apply when you purchase Products from us, including cleaning chemicals, cleaning hardware, gloves, mop buckets, cleaning trolleys and related products.
Our Products may be used for household, commercial or industrial purposes, depending on the Product and your intended use.
You must read and follow all Product labels, safety directions, safety data sheets, product manuals and other instructions provided with or made available for the Products.
Our Privacy Policy explains how we collect, use, store and disclose personal information. You can find our Privacy Policy here: https://mteco.com.au/privacy-policy/
HOW DO I READ THESE TERMS?
These terms are separated into three parts:
Part A applies when you buy Products.
Part B applies when you browse or interact with the Website.
Part C applies to both buying Products and browsing or interacting with the Website.
Please contact us if you have any questions about these terms. You must not continue using the Website or purchase Products from us unless you have read and agreed to these terms.
DO I NEED TO READ THESE TERMS AGAIN?
The terms accepted at the time you place an Order will apply to that Order.
We may update these terms from time to time by publishing an updated version on the Website.
The updated terms will apply to your future use of the Website and any future Orders placed after the
updated terms are published.
You can check the date at the top of this page to see when these terms were last updated.
Part A For when you buy products
1. SUBMITTING AN ORDER
(a) By submitting an order for Products through the Website, by email, by invoice arrangement or through any other sales process we make available, you make an offer to purchase the Products in accordance with these terms.
(b) By submitting an Order, you represent and warrant that:
(i) You have legal capacity and are of sufficient age to enter into a binding contract with us.
(ii) You are authorised to purchase the Products.
(iii) You are authorised to use the payment method you provide or nominate.
(iv) The information you provide to us in connection with the Order is accurate, complete and up to date.
(v) You will use, store and handle the Products safely and in accordance with any labels, safety directions, safety data sheets, product manuals or other
instructions we provide or make available.
(c) An Order is not accepted by us until we have accepted your Order, approved or arranged payment, and sent you written confirmation that your Order has been accepted or is being processed.
(d) We may accept or reject any Order in our discretion, including where a Product is unavailable, there is an error in the Product description or price, we are unable to arrange delivery, we reasonably consider that the Order may be fraudulent or unlawful, or we reasonably consider that the Products may be misused.
2. ACCOUNTS AND GUEST CHECKOUT
(a) You do not need to create an account to place an Order unless the Website or our sales process requires you to do so.
(b) You may be able to place an Order by guest checkout, credit card payment, invoice arrangement, bank transfer or another sales process we make available.
(c) If you create an account, request a trade account, place an Order by invoice or otherwise provide information to us, you must ensure that all information you provide is accurate, complete and up to date.
(d) Information we may collect from you includes:
(i) Your name.
(ii) Your business name, if applicable.
(iii) Your billing address.
(iv) Your delivery address.
(v) Your email address.
(vi) Your mobile or telephone number.
(vii) Payment, invoice or account information.
(viii) Any other information reasonably required to process your order, deliver products, manage your account or communicate with you.
(e) You are responsible for maintaining the confidentiality of any account login details issued to you and for all activity that occurs through your account.
(f) We may refuse, suspend or cancel an account, trade account or invoice arrangement if you breach these terms, provide false or misleading information, fail to pay amounts when due, misuse the Website or Products, or where we reasonably consider it necessary to protect us, our customers or our business.
3. PRODUCTS
(a) We will take reasonable steps to ensure that the Products supplied to you are substantially the same as the Products displayed on the Website or otherwise agreed with you in writing before you place your Order.
(b) You acknowledge that Product images, descriptions, packaging, labels, colours, dimensions and other details may vary slightly from the Website due to screen display settings, image quality, supplier updates, manufacturing changes, packaging changes or other reasonable variations.
(c) Our Products may include cleaning chemicals, cleaning hardware, gloves, mop buckets, cleaning trolleys and related products for household, commercial or industrial use.
(d) You must use, store, handle and dispose of Products safely and in accordance with:
(i) Any Product label.
(ii) Any safety directions.
(iii) Any safety data sheet.
(iv) Any ingredient information.
(v) Any Product manual or instructions.
(vi) Any applicable laws, standards or workplace safety requirements.
(e) You are responsible for ensuring that each Product is suitable for your intended use before using it.
(f) Title in the Products remains with us until we have received payment in full for those Products.
(g) Risk in the Products passes to you when the Products are delivered to the delivery address nominated by you.
(h) You must not refuse delivery of Products except where permitted by these terms or required by applicable law.
4. PAYMENT
(a) All prices are:
(i) Per unit, except where otherwise stated.
(ii) In Australian dollars.
(iii) Exclusive of GST, unless otherwise stated.
(iv) Subject to change before you complete an Order.
(b) Unless otherwise agreed in writing, you must pay for Products at the time you place an Order.
(c) We may agree to accept payment by credit card, invoice, bank transfer or another payment method we make available.
(d) If we agree to provide Products on invoice, you must pay the invoice by the due date stated on the invoice. If no due date is stated, you must pay the invoice within 7 days after the invoice date.
(e) You must pay any GST payable in connection with your Order, subject to us providing a valid tax invoice where required.
(f) We may charge payment processing fees, credit card surcharges or other transaction fees where permitted by law. Any applicable surcharge will be disclosed before payment is processed where required by law.
(g) We may use third-party payment providers to process payments. Your use of a payment provider may be subject to that provider’s terms, conditions and privacy policy. To the maximum extent permitted by law, we are not responsible for the security, availability or performance of any third-party payment provider.
(h) We may correct, or instruct a payment provider to correct, any error or mistake in the collection or processing of your payment.
(i) If we discover an error in the price, delivery cost, Product description or other Order details before or after accepting your Order, we will contact you as soon as reasonably practicable. You may choose to proceed with the Order on the corrected terms or cancel the Order. If you cancel the Order and payment has already been received, we will refund the amount paid for that cancelled Order to your original payment method, unless otherwise agreed.
5. DELIVERY AND SHIPPING
(a) We deliver Products within Australia only.
(b) Delivery costs will be displayed at checkout, stated in your quote or invoice, or otherwise notified to you before your Order is accepted.
(c) We may charge delivery costs in addition to the Product price unless we expressly state that delivery is included.
(d) We will arrange delivery of the Products to the delivery address accepted by us and provided by you.
(e) You must ensure that the delivery address and delivery instructions you provide are accurate, complete and suitable for delivery of the Products.
(f) Delivery may be carried out by third-party couriers or logistics providers. Their terms and delivery processes may apply to the extent relevant to the delivery of your Products.
(g) Any delivery dates or timeframes we provide are estimates only. Delivery may be affected by courier delays, stock availability, weather, access issues, public holidays, high demand periods, hazardous goods handling requirements or other matters outside our reasonable control.
(h) We will take reasonable steps to assist you with delivery issues, but we do not guarantee that Products will be delivered within any estimated timeframe.
(i) Risk in the Products passes to you when the Products are delivered to the delivery address nominated by you.
(j) You must inspect the Products promptly after delivery and notify us as soon as reasonably practicable if any Product is damaged, incorrect or missing from your Order.
(k) We do not accept international orders unless we expressly agree otherwise in writing.
6. CHANGES TO YOUR ORDER
6.1 CANCELLATION BY US
(a) We may cancel an Order before delivery where:
(i) A Product is unavailable.
(ii) There is an error in the Product description, price, delivery cost or other Order details.
(iii) We are unable to process or receive payment.
(iv) We are unable to deliver to the delivery address provided.
(v) We reasonably consider the Order may be fraudulent, unlawful or unsafe.
(vi) We reasonably consider the Products may be misused.
(vii) We are required to do so by law.
(b) If we cancel an Order after payment has been received, we will refund the amount paid for the cancelled Order to your original payment method, unless otherwise agreed.
6.2 CANCELLATION BY YOU
(a) You may cancel an Order before we accept it in writing.
(b) Once we accept your Order, your Order is binding and cannot be cancelled or changed by you unless we agree or unless required by applicable law.
6.3 RETURNS AND EXCHANGES
(a) We do not offer change of mind returns.
(b) You must inspect Products promptly after delivery and contact us as soon as reasonably practicable if you believe a Product is damaged, faulty, incorrect or missing from your Order.
(c) When contacting us about a damaged, faulty, incorrect or missing Product, you must provide:
(i) Your Order details.
(ii) A description of the issue.
(iii) Photographs or other evidence of the issue, where reasonably available.
(iv) Any other information we reasonably request to assess the issue.
(d) If we determine that a Product is damaged, faulty, incorrect or missing from your Order, we may provide a replacement, repair, refund or other remedy as required by applicable law.
(e) Where a Product needs to be returned for assessment, we may ask you to return the Product to us, including any packaging, accessories, manuals, safety information or other materials supplied with it.
(f) We may refuse a return or remedy where we reasonably determine that the issue was caused by:
(i) Fair wear and tear.
(ii) Misuse, neglect or failure to take reasonable care.
(iii) Incorrect storage, handling, installation, dilution, use or disposal.
(iv) Use of the Product contrary to any label, safety direction, safety data sheet, Product manual or instruction.
(v) Damage caused after delivery.
(vi) Use of the Product for an unsuitable or unintended purpose.
(g) Nothing in these terms limits any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot be excluded under applicable law.
7. INTELLECTUAL PROPERTY
(a) We or our licensors retain all intellectual property rights in the Website, Product descriptions, Product images, branding, trade marks, logos, labels, packaging designs, safety materials, manuals, documents and other materials we make available to you.
(b) Some Products may be manufactured, supplied, labelled or packaged by third parties. Nothing in these terms transfers to you any intellectual property rights owned by us, our suppliers, manufacturers or licensors.
(c) You must not, without our prior written consent:
(i) Copy, reproduce, adapt, modify or commercialise any Product design, label, packaging, safety material, manual or Website content.
(ii) Remove, alter or obscure any trade mark, branding, label, safety warning, batch information or other notice on a Product.
(iii) Use our trade marks, branding, Product images or Website content for your own commercial purposes.
(iv) Represent that you manufactured, own or are authorised to exploit any Product, label, packaging or intellectual property rights owned by us or a third party.
(d) In these terms, intellectual property rights means all copyright, trade mark, design, patent, domain name, confidential information, know-how and other proprietary rights, whether registered or unregistered, in Australia and anywhere else in the world.
8. THIRD PARTY SUPPLIERS AND WARRANTIES
(a) Some Products may be manufactured, supplied, imported, labelled, packaged, delivered or supported by third parties.
(b) Where a Product is subject to a manufacturer warranty, supplier warranty, safety document, product manual, safety data sheet or other third-party terms, those documents may apply in addition to these terms.
(c) You must comply with any applicable manufacturer or supplier instructions, labels, warnings, safety data sheets, manuals and warranty conditions provided with the Product or made available to you.
(d) To the maximum extent permitted by law, we are not responsible for any loss, damage, injury, delay, defect, failure or issue caused by:
(i) A manufacturer, supplier, courier or other third party.
(ii) Your failure to follow any label, warning, safety data sheet, manual, instruction or warranty condition.
(iii) Your misuse, incorrect storage, incorrect handling, incorrect dilution, incorrect installation or unsuitable use of a Product.
(iv) Any matter outside our reasonable control.
(e) If you wish to make a claim under a manufacturer or supplier warranty, you should contact us using the contact details on our Website and we will take reasonable steps to assist you where appropriate.
(f) Nothing in these terms limits any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot be excluded under applicable law.
Part B For when you browse this website
9. ACCESS AND USE OF THE WEBSITE
(a) You must only access and use the Website in accordance with these terms and all applicable laws.
(b) You must ensure that any person who accesses or uses the Website on your behalf, including your employees, contractors, agents and representatives, complies with these terms and all applicable laws.
(c) You must not use the Website or any information on the Website for any unlawful, unsafe, misleading, fraudulent or improper purpose.
(d) You are responsible for ensuring that any Products you browse, select or purchase are suitable for your intended household, commercial or industrial use before placing an Order.
10. YOUR OBLIGATIONS
You must not:
(a) Copy, mirror, reproduce, translate, adapt, modify, sell, reverse engineer, decompile or otherwise misuse any part of the Website without our prior written consent.
(b) Use the Website for any purpose other than browsing, selecting, enquiring about or purchasing Products.
(c) Use the Website in a way that is illegal, fraudulent, misleading, unsafe or improper.
(d) Use the Website to submit false, inaccurate, misleading or incomplete information.
(e) Use the Website to purchase Products for unlawful, unsafe or unsuitable purposes.
(f) Use the Website in a way that may interfere with, disrupt, damage or place an unreasonable burden on the Website or any server, network or system connected to the Website.
(g) Use any automated tool, scraper, bot, crawler, script or similar technology to access, copy, monitor or extract data from the Website without our prior written consent.
(h) Upload, transmit or introduce any virus, malware, harmful code or other material that may damage or interfere with the Website.
(i) Attempt to gain unauthorised access to any account, system, network, data or part of the Website.
(j) Scan, probe or test the Website for security vulnerabilities without our prior written consent.
(k) Overload, flood, mailbomb, crash or take part in a denial-of-service attack against the Website.
(l) Act in a way that may damage our reputation, business, systems, Products, suppliers or customers.
(m) Link to the Website in a way that is misleading, deceptive, unlawful or suggests an affiliation, endorsement or approval that does not exist.
11. INFORMATION ON THE WEBSITE
(a) We take reasonable steps to keep information on the Website accurate and up to date, including Product descriptions, prices, availability, images, labels, specifications, safety information and delivery information.
(b) You acknowledge that, from time to time:
(i) The Website may contain errors, omissions or outdated information.
(ii) Product descriptions, images, packaging, labels, specifications, availability, prices and delivery information may change without notice.
(iii) The Website may not be available, secure or error-free at all times.
(iv) Messages sent through the Website may not be received promptly or at all.
(v) Information you receive or provide through the Website may not always be secure or confidential.
(c) Any Product information on the Website is general information only and is not a substitute for reading the Product label, safety data sheet, safety directions, ingredient information, Product manual or other instructions supplied with or made available for the Product.
(d) Before using, storing, handling, diluting, installing or disposing of any Product, you must read and follow all applicable labels, safety data sheets, safety directions, Product manuals and instructions.
(e) We may update, correct, remove or change any information or functionality on the Website at any time, including Product descriptions, prices, availability, images, labels, specifications, safety information, delivery information and Website content.
12. WEBSITE INTELLECTUAL PROPERTY
(a) We or our licensors own or have rights to use the Website and all content and materials on the Website, including text, graphics, logos, branding, designs, icons, images, videos, audio, Product descriptions, Product images, pricing information, downloads, documents, software and other materials.
(b) You may access and view the Website for the purpose of browsing, selecting, enquiring about or purchasing Products.
(c) You must not, without our prior written consent:
(i) Copy, reproduce, adapt, modify, translate, publish, communicate, distribute, sell or otherwise commercialise any part of the Website or Website content.
(ii) Use our Website content, Product images, Product descriptions, branding, logos or trade marks for your own business or commercial purposes.
(iii) Scrape, download, extract or compile Website content, Product information, prices or images for use on another website, marketplace, catalogue or
platform.
(iv) Remove, alter or obscure any copyright notice, trade mark, branding or proprietary notice on the Website.
(v) Use the Website or Website content in a way that suggests an affiliation, sponsorship, approval or endorsement by us where none exists.
(d) Nothing in these terms transfers any intellectual property rights in the Website or Website content to you.
(e) In these terms, intellectual property rights means all copyright, trade mark, design, patent, domain name, confidential information, know-how and other proprietary rights, whether registered or unregistered, in Australia and anywhere else in the world.
13. LINKS TO OTHER WEBSITES
(a) The Website may contain links to third-party websites, platforms, documents, supplier information, manufacturer information, safety data sheets, product manuals, courier websites, payment provider pages or other external resources.
(b) Those links are provided for convenience only.
(c) We do not control and are not responsible for any third-party website, platform, document, information, product, service, security practice, privacy practice or content.
(d) The inclusion of a link on the Website does not mean that we approve, endorse or accept responsibility for the linked website, platform, document, information, product, service or content.
(e) You access and use any third-party website, platform, document or resource at your own risk and subject to any terms and policies that apply to that third party.
14. THIRD PARTY PLATFORM
(a) The Website may be operated, hosted, supported or integrated with third-party platforms, software, payment systems, analytics tools, delivery systems or other service providers.
(b) Your use of the Website may be affected by the terms, policies, availability, functionality, security practices and performance of those third-party platforms and service providers.
(c) To the maximum extent permitted by law, we are not responsible for any act, omission, delay, outage, error, security issue, payment issue, data issue, integration issue or other failure caused by a third-party platform or service provider.
(d) We may update, replace, remove or change any third-party platform, integration or service provider used in connection with the Website at any time.
(e) Nothing in these terms limits any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot be excluded under applicable law.
15. SECURITY
(a) We take reasonable steps to protect the Website and information collected through the Website from misuse, interference, loss, unauthorised access, modification and disclosure.
(b) However, the internet is not always secure and we do not guarantee that the Website will be secure, uninterrupted, error-free or free from viruses, malware, malicious code or other harmful components.
(c) You are responsible for taking your own precautions when accessing the Website, including using secure devices, secure networks, up-to-date software, anti-virus protection and appropriate security settings.
(d) To the maximum extent permitted by law, we are not responsible for any loss or damage to your computer systems, mobile phones, tablets, networks, software, data or other electronic devices arising from your access to or use of the Website, except to the extent caused by our breach of these terms, negligence or wilful misconduct.
16. REPORTING MISUSE
(a) If you become aware of any misuse of the Website, unauthorised access, security issue, error in Website content, incorrect Product information, pricing error, broken link, delivery issue or difficulty accessing or using the Website, please contact us as soon as reasonably practicable using the contact details or form provided on the Website.
(b) You should include enough information to help us understand and investigate the issue, including:
(i) A description of the issue.
(ii) The page, Product or Order affected.
(iii) Any screenshots or supporting information, where available.
(iv) Your contact details, if you would like us to respond.
(c) We may investigate and take any action we consider appropriate, including correcting Website content, updating Product information, restricting access, cancelling an Order or reporting unlawful conduct to relevant authorities.
Part C Liability and other legal terms
17. LIABILITY
17.1 AUSTRALIAN CONSUMER LAW
(a) Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy or other protection that you may have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified by agreement.
(b) If you are a consumer for the purposes of the Australian Consumer Law, our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, repair, refund or other remedy if a Product fails to meet a consumer guarantee.
17.2 WARRANTIES
(a) To the maximum extent permitted by law, all warranties, representations and guarantees not expressly set out in these terms are excluded.
(b) Some Products may also be covered by manufacturer or supplier warranties. Any manufacturer or supplier warranty applies in addition to, and does not limit, any rights or remedies you may have under the Australian Consumer Law.
(c) You must follow all Product labels, safety directions, safety data sheets, Product manuals, manufacturer instructions, supplier instructions and warranty conditions that apply to a Product.
17.3 LIMITATION OF LIABILITY
(a) To the maximum extent permitted by law, our total liability to you in connection with these terms, the Website, an Order or any Products is limited to the amount paid by you for the relevant Product or Order giving rise to the claim.
(b) Where permitted by law, our liability for a failure to comply with a consumer guarantee is limited to:
(i) The replacement of the Products or the supply of equivalent Products.
(ii) The repair of the Products.
(iii) The payment of the cost of replacing the Products or acquiring equivalent Products.
(iv) The payment of the cost of having the Products repaired.
(c) We are not liable for loss, damage, injury, cost or expense caused or contributed to by:
(i) Your misuse, neglect or failure to take reasonable care.
(ii) Incorrect storage, handling, installation, dilution, use or disposal of a Product.
(iii) Use of a Product contrary to any label, safety direction, safety data sheet, Product manual, manufacturer instruction or supplier instruction.
(iv) Use of a Product for an unsuitable, unsafe, unlawful or unintended purpose.
(v) Damage caused after delivery.
(vi) Fair wear and tear.
(vii) Any act or omission of a manufacturer, supplier, courier, payment provider, website platform provider or other third party, except to the extent we are
responsible under applicable law.
17.4 CONSEQUENTIAL LOSS
(a) To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss or damage, loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of anticipated savings, loss of data, business interruption or reputational damage arising in connection with these terms, the Website, an Order or any Products.
(b) Nothing in this clause limits liability for fraud, wilful misconduct, death, personal injury or any other liability that cannot be excluded or limited under applicable law.
18. GENERAL
18.1 GOVERNING LAW AND JURISDICTION
(a) These terms are governed by the laws of Australia.
(b) Each party submits to the non-exclusive jurisdiction of the courts of Australia and any courts that may hear appeals from those courts for any proceedings arising out of or in connection with these terms.
18.2 WAIVER
(a) A party does not waive a right, power or remedy under these terms unless the waiver is in writing and signed by that party.
(b) A delay or failure to exercise a right, power or remedy does not operate as a waiver.
18.3 SEVERANCE
If any provision of these terms is void, invalid, illegal or unenforceable, that provision is severed to the extent required and the remaining provisions continue in full force and effect.
18.4 JOINT AND SEVERAL LIABILITY
If a right is held by, or an obligation is owed by, more than one person, that right or obligation applies jointly and severally.
18.5 ASSIGNMENT
(a) You must not assign, transfer or otherwise deal with your rights or obligations under these terms without our prior written consent.
(b) We may assign, transfer or otherwise deal with our rights or obligations under these terms where reasonably required for our business, including as part of a sale, restructure or transfer of our business or assets, provided this does not materially reduce your rights under these terms.
18.6 COSTS
Except as otherwise stated in these terms, each party must pay its own costs and expenses in connection with these terms and any Order.
18.7 ENTIRE AGREEMENT
These terms, together with any Order, invoice, policy or document expressly referred to in these terms, form the entire agreement between you and us in relation to your use of the Website and purchase of Products.
18.8 INTERPRETATION
In these terms, unless the context requires otherwise:
(a) Words in the singular include the plural and words in the plural include the singular.
(b) A reference to dollars or $ is to Australian dollars.
(c) A reference to a person includes an individual, company, partnership, trust, association, government body or other legal entity.
(d) A reference to you includes the person placing an Order and, where applicable, the business or organisation on whose behalf the Order is placed.
(e) A reference to us, we or our means MT ECO SOLUTION PTY LTD ABN 16676721234.
(f) A reference to these terms includes any policy, schedule, invoice, Order or other document incorporated by reference.
(g) A reference to a document includes that document as updated, replaced or amended from time to time.
(h) Headings are for convenience only and do not affect interpretation.
(i) The words including, includes and similar expressions are not words of limitation.
19. NOTICES
(a) A notice under these terms must be in writing and sent by email or any other method we make available for notices or customer communications.
(b) A notice to you may be sent to the email address you provide when placing an Order, creating an account, requesting a quote, arranging invoice payment or otherwise communicating with us.
(c) A notice to us must be sent using the contact details provided on the Website, unless we notify you of another contact method.
(d) A notice sent by email is taken to be received 24 hours after it is sent, unless the sender receives an automated message that the email was not delivered.
Contact us
Email: admin@mteco.com.au
Phone: 0455 149 711
Warehouse: 55-59 Norman St, Peakhurst NSW 2210