Effective date: 2 June 2026
MT Eco Solutions (“we”, “us”, “our”) is committed to protecting the privacy of the personal information we collect. This policy explains what we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you interact with us we may collect:
- Your name, business name and ABN
- Email address and phone number
- Shipping and billing addresses
- Payment details, processed securely by our payment provider and not stored on our servers
- Order history and product preferences
- Communications with us by email, phone or contact form
- Browser, device and analytics information when you visit the site, including IP address, pages viewed, time on site and referral source
We do not knowingly collect personal information from anyone under 18.
How we use your information
- To process and deliver your orders
- To communicate about orders, deliveries and customer service
- To send marketing emails, only if you opt in. You can unsubscribe at any time
- To improve our website, product range and customer experience
- To meet our legal obligations, including tax record-keeping
- To detect and prevent fraud
Cookies and tracking
We use cookies and similar technologies to remember your cart, keep you logged in, and understand how the site is used. We also work with third-party services that may set their own cookies:
- Google Analytics 4 and Google Ads, operated by Google LLC
- Meta Pixel, operated by Meta Platforms, Inc., for Facebook and Instagram advertising
- WooPayments and Stripe for payment processing
- Mailchimp and MailPoet for email marketing
You can disable cookies in your browser settings, though some site features may not work properly without them.
Who we share your information with
We share information only as necessary to run our business:
- Shipping providers including Australia Post and StarTrack, to deliver your orders
- Payment processors to take payment
- Analytics and marketing providers (Google, Meta, Mailchimp, MailPoet), using aggregate or pseudonymised data where possible
- Accounting providers such as Xero for invoicing and tax records
- Where required by law or to protect our legal rights
We do not sell your personal information.
Data security
We use industry-standard security measures, including HTTPS encryption, secure database storage and access controls. No system is completely secure, but we take reasonable steps to protect your information.
How long we keep your information
- Order and tax records: 7 years, as required by the Australian Taxation Office
- Marketing list: until you unsubscribe
- Website analytics: 14 months, the Google Analytics default
- Account information: until you ask us to delete it
Your rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information, subject to our legal record-keeping obligations
- Lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au
To exercise any of these rights, email us at sales@mteco.com.au. We respond within one business day and will action your request within 30 days where reasonably possible.
Changes to this policy
We may update this policy from time to time. The effective date at the top reflects the most recent change. Material changes will be highlighted on this page.
Contact us
Email: sales@mteco.com.au
Phone: 0455 149 711
Warehouse: 55-59 Norman St, Peakhurst NSW 2210