Privacy Policy

  1. INTRODUCTION
    1. This Privacy Policy explains how MT ECO SOLUTION PTY LTD ABN 16676721234 collects, holds, uses and discloses personal information.
    2. In this Privacy Policy, we refer to MT ECO SOLUTION PTY LTD as we, us and our.
    3. We take privacy seriously and have prepared this Privacy Policy to explain how we handle personal information when you access our website, contact us, place an order, purchase products from us, interact with us or otherwise provide personal information to us.
    4. The personal information we collect may include your name, delivery address, billing address, mobile number, email address, order details, payment-related information and information collected through website tracking or analytics tools.
    5. By providing personal information to us, using our website or purchasing products from us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy, unless a different lawful basis applies.
    6. We may update this Privacy Policy from time to time by publishing an updated version on our website.
    7. You should check our website regularly to ensure that you are aware of our current Privacy Policy.
  2. TYPES OF PERSONAL INFORMATION WE COLLECT
    1. The personal information we collect may include:
      1. Your name.
      2. Your business name, if applicable.
      3. Your billing address.
      4. Your delivery address.
      5. Your email address.
      6. Your mobile or telephone number.
      7. Your order details, including Products ordered, delivery information and purchase history.
      8. Payment-related information, including payment method, invoice details, bank transfer details and transaction information.
      9. Information you provide when you contact us, make an enquiry, request a quote, request support, make a complaint or otherwise communicate with us.
      10. Information you provide in connection with promotions, discounts, bulk buyer arrangements, surveys or marketing communications.
      11. Information about your use of our website, including device information, browser type, IP address, pages viewed, website usage data, analytics data, advertising data and standard web log information.
      12. Any other personal information you provide to us or that we reasonably require to operate our business, process Orders, deliver Products, communicate with you or comply with our legal obligations.
    2. We do not intend to collect more personal information than is reasonably necessary for our business activities.
  3. CHILDREN AND MINORS
    1. Our website and Products are not directed to children or individuals under 18 years of age.
    2. We do not knowingly collect personal information from children or individuals under 18 years of age.
    3. If you are under 18 years of age, you must not provide personal information to us unless you have the consent of your parent or guardian.
    4. If a parent or guardian believes that a child or individual under 18 years of age has provided personal information to us, they may contact us using the details below and we will take reasonable steps to review, correct or delete that information where appropriate.
  4. USE OF YOUR PERSONAL INFORMATION
    1. We collect, hold, use and disclose personal information for the following purposes:
      1. To provide Products, services, quotes, invoices, information and support to you.
      2. To process and manage Orders, payments, refunds, replacements, delivery and customer enquiries.
      3. To communicate with you about your Orders, deliveries, accounts, invoices, payments, returns, product issues, safety information and customer service matters.
      4. To verify your identity, payment details, delivery details or authority to place an Order where reasonably required.
      5. To keep records and manage our business administration, accounting, tax, insurance, audit and compliance obligations.
      6. To provide information to our employees, contractors, couriers, logistics providers, payment providers, IT providers, marketing providers, analytics providers, professional advisers and other third parties where reasonably necessary for our business operations.
      7. To improve our website, Products, services, customer experience, marketing, delivery processes and business operations.
      8. To send you marketing, promotional messages, discount offers, bulk buyer information, sale information and other information that may be of interest to you, where permitted by law.
      9. To comply with our legal obligations, resolve disputes, enforce our terms and conditions, protect our rights and respond to lawful requests from regulators, government bodies or law enforcement agencies.
      10. To consider employment, contractor or supplier applications, where relevant.
    2. You may opt out of receiving direct marketing communications from us at any time by using the unsubscribe function provided in the communication or by contacting us.
    3. We may disclose personal information to third parties located in Australia or overseas, including cloud providers, website providers, payment providers, analytics providers, marketing providers and other service providers. Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient handles the information in a way that is consistent with applicable privacy laws.
  5. SECURITY
    1. We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.
    2. These steps may include administrative, technical and physical safeguards, such as password protection, access controls, secure systems, staff processes and service provider controls.
    3. However, no method of transmission over the internet or electronic storage is completely secure.
    4. We cannot guarantee the security of personal information you provide to us, and you provide personal information to us at your own risk.
    5. If we become aware of a privacy or data security incident involving your personal information, we will take reasonable steps to respond to the incident and notify you or any relevant regulator where required by law.
  6. LINKS
    1. Our website may contain links to third-party websites, platforms, documents, tools, supplier pages, product information, safety data sheets, manuals, payment pages, delivery tracking pages or other external resources.
    2. Those links are provided for convenience only.
    3. We do not control and are not responsible for the privacy practices, security practices, content, accuracy, availability or policies of any third-party website, platform or resource.
    4. You should review the privacy policy and terms of any third-party website, platform or resource before using it or providing personal information through it.
  7. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
    1. You may request access to the personal information we hold about you by contacting us using the contact details set out below.
    2. You may also ask us to correct personal information we hold about you if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.
    3. When you contact us, you should provide your name, contact details and enough information for us to identify the personal information you are asking about.
    4. We may need to verify your identity before responding to your request.
    5. We will respond to access and correction requests within a reasonable timeframe.
    6. In some cases, we may be unable to provide access to, or correct, all personal information we hold about you. If this occurs, we will explain why, unless it would be unreasonable or unlawful for us to do so.
  8. COMPLAINTS
    1. If you have a complaint about how we handle your personal information, or if you believe your privacy has been seriously invaded, please contact us using the contact details set out below.
    2. When you contact us, please provide your name, contact details and enough information for us to understand and investigate your complaint.
    3. We will consider your complaint and respond within a reasonable timeframe.
    4. If we need more information from you to investigate the complaint, we may contact you using the details you provide.
    5. If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner or another relevant privacy regulator.
  9. CONTACT US
    1. For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
    2. Name: Mukti Roka
    3. Email: ceo@mteco.com.au
    4. Our privacy policy was last updated on 1st July 2026.