Quick answers to the questions our customers ask most. Can’t find what you’re looking for? Email sales@mteco.com.au or call 0455 149 711 and we’ll get back to you within one business day.
Delivery & ordering
What areas do you deliver to?
We currently deliver across New South Wales, with most metro orders arriving within 48 hours from our Peakhurst warehouse. Regional NSW postcodes may take a day or two longer. We’ll be expanding interstate soon.
How fast is delivery?
48-hour delivery across NSW metro for orders placed before 2pm on a business day. Regional NSW typically takes 2 to 4 business days. Weekends and public holidays don’t count toward delivery time.
What is your minimum order?
There’s no minimum order. You can buy a single box of bamboo toilet rolls or stock a whole facility, with the same fast turnaround either way.
How do I place a regular order?
Order through the website, or contact us at sales@mteco.com.au to set up a recurring supply schedule. We can match deliveries to your office’s weekly or monthly rhythm so you’re never short.
Pricing & quotes
Do you offer bulk pricing?
Yes. Wholesale discounts apply automatically once you hit the quantity threshold on each product. For larger volumes or recurring contracts, contact us at sales@mteco.com.au for sharper pricing.
Can I get a quote for large orders?
Absolutely. Send your shopping list and delivery address to sales@mteco.com.au or use the quote form on our Product Enquiry page. We turn quotes around within one business day.
Products & suitability
Are your products suitable for commercial and industrial use?
Yes. Everything in our range is selected for commercial and industrial environments, including offices, schools, healthcare, hospitality, manufacturing and cleaning contractors. Our bamboo toilet rolls also work in residential settings if you want a premium home option.
Are your products eco-certified?
Our bamboo toilet rolls are 100% FSC-certified bamboo, BPA-free, ECF (elemental chlorine free), packaged plastic-free and shipped with 100% carbon-offset freight. Certifications vary by product, with full details listed on each product page.
Contact
How do I contact you?
Phone 0455 149 711, email sales@mteco.com.au, or use the contact form on our Contact Us page. Warehouse address: Norman St, Peakhurst NSW 2210. We respond to enquiries within one business day.